Advanced Medical Support Assistant
The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model. The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies. Other assignments at this level include, but not are not limited to:
participating in team huddles and team meetings to manage and plan patient care, setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs and works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record. This person provides administrative coordination of patient care and appointments and logistical factors associated with direct patient care, inpatient and outpatient related to the coordination of care between Birmingham VAMC and outside facilities, both VA and non-VA. Employee uses a broad working knowledge if all medical center programs and services and of varying priorities and complexities of outside care for specialty services. The complexity of duties may encompass numerous clerical responsibilities, but not limited to, typing, filing, data entry, scheduling appointments and tests, ensuring transfer of medical records from and to Birmingham VAMC and other facilities, scheduling patients' appointments and/or consults; tracking patients' appointment status in the community and maintaining spreadsheets to validate data tracking, making follow-up (post-care) calls on a daily basis, completing electronic forms for cost estimate/payment of community medical care by the VA; researching and maintaining an updated data base of community medical services to assist Veterans with locating medical care in the community and assisting with processing all emergent and non-emergent consults for medical care in the community. Provides good customer service in all work activities. This includes actions such as:
treating all customers with courtesy and fairness, considering the impact of work decision on customers, and incorporating customer feedback in job and work modifications. Accurately performs all receptionist duties related to patient treatment in outpatient clinics; cheerfully greets patients and families upon their approach and gives them full attention. Reviews and accurately analyzes patients' VISTA records in order to determine the patients' status and eligibility for outpatient care. Accurately determines if patient requires a means test and obtains information necessary to complete financial statement prior to clinic visit. Provides encounter activity and workload reports to providers. Identifies potential billing cases, such as workman's comp, tort and third party billing. Accurately determines patients' eligibility for beneficiary travel and prepares voucher when indicated. Completes all processing of return appointments, no-show, diagnoses, and procedures the day of the request. Accurately prepares orders for diagnostic tests patients will have, upon patient's arrival. Administratively processes all specimens for referral to the appropriate laboratories. Accurately screens calls and refers calls of a medical nature when unsure how to handle. Participates in achieving performance measures where applicable. Supports clinic/program operations by consistently complying with the business rules outlined in VHA Directive 2010-027 Outpatient Scheduling Processes and Procedures and utilized the insurance software during the check-in process to ensure that all insurance is identified at the time of the patient clinic visit. Complies with the Rules for Consult Management, Business Rules for Use of the VISTA Electronic Wait List, Recall Reminder, VCL, and Business Rules for Handling No-Show, Patient Cancelations, and Clinic Cancelations, and Utilization of Insurance Software Work Schedule:
Monday-Friday 8:
00am-4:
30pm (schedules may vary based on the service line or clinic needs) Basic Requirements:
Citizenship:
Citizen of the United States. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience:
Six (6) months experience in clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education:
One (1) year above high school; OR combination of experience and education. English Language Proficiency:
MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. To qualify for the GS-6:
Experience. One year of experience equivalent to the next lower grade level. Grade Determinations:
Must possess one (1) full year (52 weeks) of experience equivalent to the next lower grade level (GS-05). Assignment:
The Advanced MSA provides specialized and expert administrative patients support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involve d in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to:
processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients, those who receive their care at multiple VA centers or those who receive care in the community. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Candidates must demonstrate all of the following knowledge, skills, abilities:
-Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
-Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with establish team goal setting to ensure medical care to patients is met. -Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presents data to various organizational levels, as well as resolving patients concerns. -Advanced knowledge of the technical health care process including, but not limited to scheduling across interdisciplinary coordinated care delivery and or care in the community models and patient health care portals as it relates to access to care. -Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointments cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. -Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References:
VA Handbook 5005/117, Part II, Appendix G45, Medical Support Assistant Qualification Standard- http:
//www.va.gov/ohrm/joblistings/VAQualStds.doc The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is GS-6. Physical Requirements:
The work requires frequent standing bending, reaching and walking. The work requires light lifting and carrying under 15 lbs. Must have full manual dexterity and keyboarding skills. This may be considered demanding physical activity. VA facilities must make reasonable accommodation for the physical or mental limitations of an applicant or employee who is a qualified person with a disability unless the accommodation would impose an undue hardship on the department or agency.
Estimated Salary: $20 to $28 per hour based on qualifications.
participating in team huddles and team meetings to manage and plan patient care, setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs and works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record. This person provides administrative coordination of patient care and appointments and logistical factors associated with direct patient care, inpatient and outpatient related to the coordination of care between Birmingham VAMC and outside facilities, both VA and non-VA. Employee uses a broad working knowledge if all medical center programs and services and of varying priorities and complexities of outside care for specialty services. The complexity of duties may encompass numerous clerical responsibilities, but not limited to, typing, filing, data entry, scheduling appointments and tests, ensuring transfer of medical records from and to Birmingham VAMC and other facilities, scheduling patients' appointments and/or consults; tracking patients' appointment status in the community and maintaining spreadsheets to validate data tracking, making follow-up (post-care) calls on a daily basis, completing electronic forms for cost estimate/payment of community medical care by the VA; researching and maintaining an updated data base of community medical services to assist Veterans with locating medical care in the community and assisting with processing all emergent and non-emergent consults for medical care in the community. Provides good customer service in all work activities. This includes actions such as:
treating all customers with courtesy and fairness, considering the impact of work decision on customers, and incorporating customer feedback in job and work modifications. Accurately performs all receptionist duties related to patient treatment in outpatient clinics; cheerfully greets patients and families upon their approach and gives them full attention. Reviews and accurately analyzes patients' VISTA records in order to determine the patients' status and eligibility for outpatient care. Accurately determines if patient requires a means test and obtains information necessary to complete financial statement prior to clinic visit. Provides encounter activity and workload reports to providers. Identifies potential billing cases, such as workman's comp, tort and third party billing. Accurately determines patients' eligibility for beneficiary travel and prepares voucher when indicated. Completes all processing of return appointments, no-show, diagnoses, and procedures the day of the request. Accurately prepares orders for diagnostic tests patients will have, upon patient's arrival. Administratively processes all specimens for referral to the appropriate laboratories. Accurately screens calls and refers calls of a medical nature when unsure how to handle. Participates in achieving performance measures where applicable. Supports clinic/program operations by consistently complying with the business rules outlined in VHA Directive 2010-027 Outpatient Scheduling Processes and Procedures and utilized the insurance software during the check-in process to ensure that all insurance is identified at the time of the patient clinic visit. Complies with the Rules for Consult Management, Business Rules for Use of the VISTA Electronic Wait List, Recall Reminder, VCL, and Business Rules for Handling No-Show, Patient Cancelations, and Clinic Cancelations, and Utilization of Insurance Software Work Schedule:
Monday-Friday 8:
00am-4:
30pm (schedules may vary based on the service line or clinic needs) Basic Requirements:
Citizenship:
Citizen of the United States. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience:
Six (6) months experience in clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education:
One (1) year above high school; OR combination of experience and education. English Language Proficiency:
MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. To qualify for the GS-6:
Experience. One year of experience equivalent to the next lower grade level. Grade Determinations:
Must possess one (1) full year (52 weeks) of experience equivalent to the next lower grade level (GS-05). Assignment:
The Advanced MSA provides specialized and expert administrative patients support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involve d in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to:
processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients, those who receive their care at multiple VA centers or those who receive care in the community. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Candidates must demonstrate all of the following knowledge, skills, abilities:
-Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
-Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with establish team goal setting to ensure medical care to patients is met. -Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presents data to various organizational levels, as well as resolving patients concerns. -Advanced knowledge of the technical health care process including, but not limited to scheduling across interdisciplinary coordinated care delivery and or care in the community models and patient health care portals as it relates to access to care. -Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointments cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. -Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References:
VA Handbook 5005/117, Part II, Appendix G45, Medical Support Assistant Qualification Standard- http:
//www.va.gov/ohrm/joblistings/VAQualStds.doc The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is GS-6. Physical Requirements:
The work requires frequent standing bending, reaching and walking. The work requires light lifting and carrying under 15 lbs. Must have full manual dexterity and keyboarding skills. This may be considered demanding physical activity. VA facilities must make reasonable accommodation for the physical or mental limitations of an applicant or employee who is a qualified person with a disability unless the accommodation would impose an undue hardship on the department or agency.
- Department:
0679 Medical Support Assistance - Salary Range:
$39,025 to $50,734 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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