Information Technology Specialist
As an Information Technology Specialist, you will:
Provide user network account support to include setup and configuration (e.g., user profile, e-mail, peripheral access), and troubleshoot user account problems and daily user support issues. Coordinate with customers to ensure they request the appropriate permissions through their security staff. Manage and deploy workstations through entire life cycle. Perform workstation troubleshooting and may work with vendors (for contract or warranty repairs) to repair the system, or if out of warranty, work with the affected organization to procure a replacement system or parts. Work with users to ensure they can meet two-factor authentication policies for secure access to the network. Notify managers if there are problems outside their control (i.e., needs a LincPass card, etc.). Provide initial data network support to users by working with network operations support staff to help troubleshoot basic network issues, isolate problems with network components, performing setup and limited maintenance, and support cable installations as needed. Enterprise VTC - Provides Video Teleconference (VTC) support to include First-level support for all conference issues, assisting users as necessary, and checking and maintaining all device connections. You must meet the following requirements by the closing date of this announcement. Specialized
Experience:
For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes:
Completing computer project task assignments that were directly related to IT support, deployment and customer service requirements; AND Analyzing alternative approaches to advise management regarding IT issues, problems and concerns; AND Providing technical or task leadership with timely completion. In addition to meeting specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail- Is thorough when performing work and conscientious about attending to detail. Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Time-in-Grade:
In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-12, you must have been at the GS-11 level for 52 weeks. Time After Competitive Appointment:
Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.
Estimated Salary: $20 to $28 per hour based on qualifications.
Provide user network account support to include setup and configuration (e.g., user profile, e-mail, peripheral access), and troubleshoot user account problems and daily user support issues. Coordinate with customers to ensure they request the appropriate permissions through their security staff. Manage and deploy workstations through entire life cycle. Perform workstation troubleshooting and may work with vendors (for contract or warranty repairs) to repair the system, or if out of warranty, work with the affected organization to procure a replacement system or parts. Work with users to ensure they can meet two-factor authentication policies for secure access to the network. Notify managers if there are problems outside their control (i.e., needs a LincPass card, etc.). Provide initial data network support to users by working with network operations support staff to help troubleshoot basic network issues, isolate problems with network components, performing setup and limited maintenance, and support cable installations as needed. Enterprise VTC - Provides Video Teleconference (VTC) support to include First-level support for all conference issues, assisting users as necessary, and checking and maintaining all device connections. You must meet the following requirements by the closing date of this announcement. Specialized
Experience:
For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes:
Completing computer project task assignments that were directly related to IT support, deployment and customer service requirements; AND Analyzing alternative approaches to advise management regarding IT issues, problems and concerns; AND Providing technical or task leadership with timely completion. In addition to meeting specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail- Is thorough when performing work and conscientious about attending to detail. Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Time-in-Grade:
In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-12, you must have been at the GS-11 level for 52 weeks. Time After Competitive Appointment:
Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.
- Department:
2210 Information Technology Management - Salary Range:
$76,721 to $103,096 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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